FAQ's

How are photos delivered?

 

A secure email link is delivered directly to you within 24 hours of the shoot. Images can be individually downloaded or batch downloaded. Images are also available for up 6 months on my site (client portal) and are password protected. 

 

Both high-resolution images, perfect for brochures and printed material, as well as MLS-ready sized images are both provided. Downloading is easy and a step-by-step guide is also sent to you.

Where are you based and how far do you travel?
 

I am based in Kirkland, WA and my service area is generally 20 miles radius. Cities include Seattle, Redmond, Bellevue, Shoreline, Bothell, Kirkland, Sammamish & Woodinville. I do travel further but typically a travel fee of $25 per 25 miles will be applied.


When will I get my photos?

 

You will receive an online gallery link with all your photos within 24 hours. An email is sent to you with a password to access the photos. The client portal (password secured) is also available to access images. 360 virtual tours are sent within 24 hours but customized videos walkthrough take from 2-4 days to complete.

 


What is your cancellation policy?

 

I respectfully ask for a 48-hour notice to cancel or reschedule photo shoots. Within the 48-hour window, a cancellation fee of $75 will be charged. If I arrive at the property to find the shoot is canceled (including denied access to the property), 50% of the quoted shoot amount will be assessed in addition to the $75 cancellation fee. I will do my best to work around situations and communication between us will be open and frequent.

If the weather prevents me from shooting exteriors then I will return to shoot as soon as possible. Please note that I can shoot in most inclement conditions. 

If the house is not ready and the shoot, therefore, goes past the allotted time there will either be an additional hourly charge of 40/hour for any part of the first hour. Or if I have another appointment to go to then the shoot will end. Of course, I will try my best to work around any of these situations.